User Guide

【Important】 Regarding purchases from outside Japan

Due to the recent spread of coronavirus, we will only deliver to Japan for a while.
We will notify you when shipping outside Japan is resumed.

・Order You can order from outside Japan
・Delivery Can only be picked up in Japan

「It is possible to place an order from outside Japan and receive it in Japan. Please use it if you plan to visit Japan.
To come to Japan and pick up the product, please let us know the place of stay and the date and time when you can pick it up by one of the following methods.

【How to contact】
・Contents of the cart Remarks regarding ordering Special notes
・Inquiry form（Here）
・Email info@ametsuyu-kiryu.comm）

If you do not receive the email from our shop

Automatic reply email when your order is completed We will try to reply to your inquiry within the next business day.
If you do not receive the email, please contact us by phone with another email address or during business hours.

MAILinfo@ametsuyu-kiryu.comm
TEL+8170-8968-53999

About selling price purchase

■Selling price

Described on the product sales screen of each product

■Display of purchase amount

For the amount required to purchase the item, the details of the item price, consumption tax, and shipping fee will be displayed on the item order confirmation screen.

■A copy of your order

If you enter your email address correctly, a copy of your order will be sent automatically.
If you do not receive the e-mail, please check the e-mail address you entered as it may be incorrect.

■Delivery status Inquiries about productsせ

Weekdays 10:18 pm Closed on weekends and holidays）
Inquiries about products at night We cannot answer questions about delivery status.

Shipping and other fees

■Shipping costs vary by region

When ordering 6 sets or more, the shipping fee will be 0 yen due to the system, but please note that we will contact you again with the correct shipping fee.
Additional shipping charges may be incurred in some remote island areas, and we will quote again in that case as well.

■About courier companies

Products will be shipped by Yamato Takkyubin or Sagawa Express.
It may be delivered by another shipping company
Please note that you cannot specify the shipping company.

■Other fees

Bank transfer fee

Payment method

■Credit card payment

You can use VISA MasterCard AMEX

Customers paying by credit card must select the card company
Payments can only be made in one lump sum
If you wish to pay in installments, please change the procedure at the card company.
Settlement will be confirmed when the product is shipped. The closing date and withdrawal date vary depending on the credit card company.
Please be assured that the card number will be encrypted and sent using a system called SSL for card payment.
We do not issue credit card usage copies on this card payment system. Please check the usage details sent by the card company.
Depending on your usage status, you may be asked to change to another payment method.
When ordering, we may ask you to confirm your identity by phone.
If the credit card payment does not pass, we will contact you again.

■Bank transfer advance payment

＜Transfer account＞
Gunma Bank Kiryu Branch Branch No. 1400）
Ordinary account 1703501 Ametsuyu Nakano Kumi

Please be sure to enter the same name as the purchaser as the transfer person's nameい
Please bear the transfer fee.
Please transfer within 7 days after ordering
Please note that your order will be automatically canceled if you do not notify us of the transfer or the completion of the transfer procedure within 7 days.
※Please note that cash on delivery and NP deferred payment are not available.

■Apple Pay

This is a payment method that can be used by those who have an Apple ID when placing an order.
For more informationHerePlease refer to

■Google Pay

This is a payment method that can be used by those who have a Google account when placing an order.
For more informationHerePlease refer to

Delivery time About delivery date

Products will usually be shipped within 7 business days after ordering.
If you are in a hurry, please contact us by phone or email.
Please note that it may take some time to ship the item depending on the timing of your order.
If it takes time to ship the item, we will contact you separately.

In the case of bank transfer, it will be shipped after payment is confirmed.
This may not be the case depending on the stock status, so we will inform you by email in that case.

【Important If delivery takes time】
Delivery date notification We will send you a reconfirmation email for your order.
We will start the shipping procedure as soon as we receive a reply from the customer.
If you do not contact us within 3 business days after sending the confirmation email from our shop, we will contact you by phone.
If you are away, we will inform you of the requirements to your answering machine if possible.

Please note that if you do not receive a reply within 5 business days, we will cancel your order.

Application expiration date

In case of bank transfer Please note that the order will be automatically canceled if you do not notify us of the transfer or the completion of the transfer procedure within 7 days after ordering.さい
In addition, if there is an incorrect address or any other problem in the order details, we will contact you by e-mail. If there is no reply after sending the e-mail and 2 weeks have passed, the order will be automatically canceled. Please note that you will be asked

About cancellation

Cancellations will be accepted if you contact us by phone or email (info@ametsuyu-kiryu.com) by 12:00 noon on the next business day.
Please note that due to the nature of the product, we do not accept returns or exchanges for customer convenience after shipping.
If there is an incorrect address or any other problem in the order details, we will contact you by e-mail. If there is no reply after sending the e-mail and 2 weeks have passed, the order will be automatically canceled. Please note that you will be asked

Returns and exchanges Initial defects

As a general rule, we do not accept returns, exchanges or refunds due to the characteristics of the product.

Refusal of receipt of products due to customer's convenience without prior notice Receipt decline We will not accept any reasons such as long absence for any reason Please be careful about order mistakes etc.
In this case, we will charge the actual cost of the round-trip shipping fee in accordance with legal measures, so please pay by bank transfer.

About cooling off

Unlike door-to-door sales, mail-order sales are not legally covered by the cooling-off period (Internet sales are mail-order sales).
The cooling-off system is a system that allows consumers to unconditionally cancel the contract within a certain period of time if they think that it is not necessary after a while after making a contract by mail order or door-to-door sales. Since Internet sales are mail-order sales, cooling-off is not applicable, so please consider carefully before purchasing.

Change and delete membership registration

If your name or product delivery address, phone number, or email address changes and you change your membership information, please be sure to contact us by email at info@ametsuyu-kiryu.com.

We cannot accept any changes to your membership information.

If you wish to withdraw from the membership, please let us know your member ID and name at info@ametsuyu-kiryu.com.
Depending on the timing of contact, the product may be shipped to the information before the change, so please be sure to contact us at the time of change.

contact address

＜Business hours Weekdays 10:00-18:00 Regular holidays Saturdays, Sundays, and holidays Year-end and New Year holidays
Delivery status Inquiries about products Weekdays 10:00-18:00
Since nights, weekends and holidays are handled at the order reception desk, we cannot answer inquiries about products and questions about delivery status.
Phone number +8170-8968-53999
Email address info@ametsuyu-kiryu.comm